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Privacy Policy

 

Higher Deeper Consulting Privacy Policy

Effective Date: 1 July, 2024

1. Introduction

Higher Deeper Consulting [ABN 55 655 919 679] (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Personal Information

We collect personal information that is reasonably necessary for us to provide our consulting services, manage our business operations, and comply with legal obligations. The types of personal information we may collect include:

  • Contact Information: Name, address, email address, phone number.
  • Professional Information: Job title, company, industry, qualifications, experience.
  • Financial Information: Payment details for services rendered.
  • Communication Information: Records of correspondence, including emails and meeting notes.
  • Website Usage Information: IP address, browser type, pages visited on our website (collected via cookies – see our Cookie Policy below).
  • Social Media Information: Information you choose to share with us through social media platforms (e.g., LinkedIn, Facebook, Messenger, Instagram, WhatsApp) when you interact with our social media accounts or mention us. This may include your profile information, posts, and comments.
  • Other Information: Any other information you voluntarily provide to us.

We collect personal information directly from you when you:

  • Request our services.
  • Contact us via phone, email, or our website.
  • Attend our events or workshops.
  • Subscribe to our newsletters or updates.
  • Interact with our social media pages.

We may also collect personal information from third parties, such as publicly available sources or referrals, but only if we have a lawful basis for doing so.

3. Use of Personal Information

We use your personal information for the purposes for which it was collected, including:

  • Providing and managing our consulting services.
  • Communicating with you about our services, events, and updates.
  • Processing payments.
  • Improving our services and website.
  • Conducting market research and analysis.
  • Complying with legal obligations.

We will not use your personal information for any other purpose without your consent, unless required or authorised by law.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees and contractors who need the information to provide services to you.
  • Third-party service providers who assist us with business operations, such as IT support, payment processing, and marketing services. We ensure these providers are subject to appropriate privacy obligations.
  • Government agencies or law enforcement bodies if required by law.
  • Other parties with your consent.

We will not sell or rent your personal information to third parties for marketing purposes.

5. Confidentiality

We are committed to maintaining the confidentiality of your personal information. Information shared with us during the course of our consulting engagements will be treated as confidential except where disclosure is required by law or with your express consent. Our team is bound by confidentiality agreements to protect the privacy of client information.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

  • Implementing physical security measures, such as secure premises and storage.
  • Using secure technology, such as encryption and firewalls.
  • Training our team on privacy and data security.

However, no method of transmission over the internet or electronic storage is 100% secure. Any personal information transmitted online is at the sender’s own risk.

7. Access and Correction

You have the right to access and correct the personal information we hold about you. Please contact us using the details below. We may require identity verification before granting access or corrections.

8. Data Retention

We retain personal information as long as necessary for the purposes for which it was collected or as required by law. When no longer needed, we take reasonable steps to destroy or de-identify it.

9. Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies may be used to:

  • Remember your preferences.
  • Analyse website traffic.
  • Personalise content.

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Higher Deeper Consulting
5 Emerson Road, Bannockburn, QLD 4207
Email: [email protected]
Phone: +61 408 120 654

12. Complaints

If you have a complaint about our handling of your personal information, contact us first. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at: https://www.oaic.gov.au/contact-us.